Electric Mindset · Episode 5
ServiceNow: Now What?
Duke Osei on governing AI agents with ServiceNow, and the five things to have in place before you scale: visibility, policy, logging, incident management and orchestration.
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Show notes
Thinking about AI agents but not sure where to start, or how to stay out of trouble? Nick Dyment talks with Duke Osei, an implementation consultant working with ServiceNow’s AI orchestration tools.
Duke explains why agentic AI is a fundamental shift in how organizations handle automation, risk and accountability. His analogy: your organization is the airport, AI agents are the planes, and ServiceNow is air traffic control.
What to have in place first
- Visibility
- Policy
- Logging
- Incident management
- Orchestration
Chapters
- 0:00 From Gamer to Streamer
- 6:27 From Generative AI to Agentic AI
- 8:32 Agentic AI Governance Strategies
- 11:39 AI Compliance Tool Challenges
- 15:02 AI Adoption Strategies in Business
- 17:29 Navigating Complex Systems with AI
- 22:55 Enhancing IT Management with AI
- 25:38 ServiceNow: Integrating Third-Party Agents
- 29:46 Ensuring Compliance and Audit Trails
- 31:18 ServiceNow: Orchestrating Multi-Agent Management
- 34:27 Navigating AI in Company Culture
- 39:22 AI Safety Discussion
